It's a decent program. I tried a lot of similar software but this is the best. It supports different protocols and it's fast with graphical user interface. A must-have tool
I'm assuming you want to be able to send files between the 2 computers?
WinSCP is a file transfer program used to upload/download to a web server which is why you need a username/password. its not intended to be used to 'connect' your computers.
You can build a home network to share files with the computers.
Your friend needs to run SSH server on his machine. One of the easiest setups is Cygwin with OpenSSH.
Once that's set up, you can configure it to accept passwords or private keys. Simply point your WinSCP client to his machine and transfer away.
Sometimes, that software working abnormally always results from problems during installing and initial settings. Your could try reinstalling and take care of every setting steps. Good luck.
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WinSCP
Freeware SFTP and SCP client for Windows using SSH.