Why My Norton 360 Backup Doesn't Work?

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Why My Norton 360 Backup Doesn't Work? 09/07/2011 03:39 by KatyAmeglio: Why My Norton 360 Backup Doesn't Work? How to fix it?; First answer posted by Bentley907 at 09/07/2011 03:39

2 Answers

Bentley907
1. Locate and write down your Norton 360 product key. This is on the back of the installation CD. If you can't find it, create a Norton account by opening Norton 360 and selecting "My Account" followed by "Access Norton Account" and "Create a Norton Account." Once you've created an account, you'll have access to your product key. Write this number down.
2. Download and run the Norton Removal Tool. This tool will remove Norton 360, as well as any other Norton products that may be interfering with Norton 360's operations.
3. Reinstall Norton 360 using the product key you wrote down previously.
Was this answer helpful? 0 0　·　09/07/2011 03:39

Anonymous user
I had an instance where two backup sets got stored online with the same name and somehow prevented backup from working. Interestly enough you cannot delete the online backup from the Norton program. You must go to your "My Computer" screen ("Computer" in Win7), open the "Norton Backup Drive" and delete the backup files from there. I deleted all the files, ran a new backup, and after that Norton Backup worked fine.
Was this answer helpful? 0 0　·　09/13/2011 13:28

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